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Total Quality Management In Construction
Beginning of paper
The major new element in world market competition is quality. During
the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that
high quality is achievable at lower costs and greater customer satisfaction. It
was the result of using the management principles of total quality management
(TQM). More and more U.S. comp .... Middle of paper
.... People respond strongly to leadership expectations and rewards. If
they are given little power in their jobs, they have little interest in
improving them. If leaders exhort the members for better output but reward
(promotions, bonuses, recognition) for mostly higher output, they get the
behavior they reward. Quantity over quality has been a common management
philosophy in the United States.
The first step in implementing TQM requires the a ....
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Number of words: 2702
Number of pages: 10 (approx. 250 words per double-spaced page)
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