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Total Quality Management
Beginning of paper
TQM stands for , which is “a cooperative
form of doing business that relies on the talents and capabilities of both
labor and management to continually improve quality and productivity using
teams”. (Joseph R. Jablonski Implementing TQM) The origin of TQM was
derived during the 1980's by Dr. W. Edwards Deming and Dr. Joseph Juran.
Both .... Middle of paper
.... (5) To improve constantly the human factor in our business;
(6) To reward men and women in our organization through
participation in what the business produces;
(7) To test every policy, method, and act in this way: “Does it
square with what is just and right?” The Penny Idea exercises customer
satisfaction, fairness, quality, value, associate training, and rewards for
performance.
TQM contains three ingredients n ....
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Number of words: 2159
Number of pages: 8 (approx. 250 words per double-spaced page)
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