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The Role Of The Front Office
Beginning of paper
A security program is most effective when all employees participate in the
hotel's security efforts. Front office staff play a paticularly important role.
Front desk agent, door attendants, bellpersons, and parking attendantshave the
oppurtunity to observe all persons entering or departing the premises.
Suspicious activities or circumst .... Middle of paper
.... room number over the telephone should never be
connected until the caller identifies whom he or she is calling and the hotel
employee verifies the identity of the person in the room requested. A person
inquiring at the front desk about a guest may be asked to use the house phones
so that they connect only to the hotel operator. The caller can then be
properly screened to provideadditional security. Front office staff may also
inform guest' ....
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Number of words: 341
Number of pages: 2 (approx. 250 words per double-spaced page)
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