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Managing Service Delivery
Beginning of paper
In the literature concerning leadership, vision has a variety of definitions,
all of which include a mental image or picture, a future orientation, and
aspects of direction or goal.
Vision provides guidance to an organisation by articulating what it wishes to attain. It serves as "a signpost pointing the way for all who need to understan .... Middle of paper
.... they plan to accomplish? Why are they doing this? Vision therefore does more than provide a picture of a desired future; it encourages people to work, to strive for its attainment. For public sector leaders who implement change in the product or service they deliver, vision is "a hunger to see improvement" (Pejza, 1985).
As important as it is to know what vision is, it is also important to know what vision is not. Nanus (1992) states that vis ....
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Number of words: 1906
Number of pages: 7 (approx. 250 words per double-spaced page)
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