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Building A Help Desk
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The first thing I want to talk about is managing a help desk, I think that managing a help desk can be like running an emergency medical center, in a rough neighborhood, with no supplies, during an epidemic. I believe for some time now, help desk workers and their bosses have been surviving under these conditions, performing triage for .... Middle of paper
.... important that I clearly define the purpose of the help desk at the outset with a mission statement. My mission statement will be a broad description of the goals of the help desk that will help to define expectations. With clearly defined goals, everyone within my organization will be more likely to be working toward the same end, and, with clearly defined expectations, it will be easier to evaluate whether the help desk has met its goals. ....
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Number of words: 2370
Number of pages: 9 (approx. 250 words per double-spaced page)
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