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Dealing With Difficult People
Beginning of paper
A griper or complainer is someone who is never satisfied until they get what they want or an answer to a question from a problem. If the question is not answered the way the customer wants it to be then they will just keep bothering you with other questions. Here is a Complainer's Coping Plan that will help get someone to quit complaini .... Middle of paper
.... It is hard to explain to a customer our policy if she doesn't want to listen. I told her the policy was that if she wanted to return something she would have to have a receipt or the tags. She wanted me to call management since she knew someone that worked there. I call the operator and ask to see if there were any managers available. The operator told me that there was no one available until noon. I knew after I hung up the customer w ....
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Number of words: 1175
Number of pages: 5 (approx. 250 words per double-spaced page)
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